RETURNS (Updated 15 January 2019)
Our policy lasts 14 days from the date of receiving your order. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Orders are expected to ship within 1 – 3 working days. No orders are shipped on any public holidays in South Africa and can increase lead time by an additional day.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You may also request a full refund if requested before your order is shipped.
Several types of goods are exempt from being returned such as:
- Gift cards
- Downloadable software products
- Knitting or Crochet Patterns
- Hardware (Ie crochet hooks, knitting needles, looms etc)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales @ thewoolshoppe . co . za (without spaces) or via our contact form.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
sales @ thewoolshoppe . co . za (without spaces) or via our contact form and send your item to: 22 De Wiekus Road, Van Riebeeck Park, Kempton Park, Johannesburg, 1618, South Africa.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
No item will be exchanged or refunded based on the decision that you do not like the colours you purchased or that they do not match. We encourage customers to take careful consideration when matching colours online.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 22 De Wiekus Road, Van Riebeeck Park, Kempton Park, Johannesburg, 1618, South Africa.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.